You must read and agree to the following cancellation policy before scheduling an appointment.
Radiance Spa Appointment Cancellation Policy
Your appointments are very important to the team members of Radiance Spa, it is reserved especially for you, we understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24-hour notice for cancellations. Radiance Spa policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policies criteria.
STRICT AND ENFORCED 24-HOUR CANCELLATION POLICY
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. We do confirm our appointments by text and/or phone call 48 hours in advance. If we do not receive a confirmation, we will confirm again 24 hours in advance.
- All appointments must be held with a credit card.
- Cancellations with less than 24-hour notice will result in a fee of $35.
- “NO SHOWS” will be charged 50% of the reserved service amount.
The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our team members' schedules filled, thus better serving everyone.
CONFIRMATION CALLS
As a courtesy, we will send a text and/or call and confirm your service appointments two business days prior to your appointment date. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and the cancellation/no show fee.
